HOW IT WORKS

Once you have decided to have your photograph restored or retouched, the process will be as follow:

1. Submit your photo for a free quote
 2. Quoting, agreement & payment  
3. Work begins. Proof sent out within 5-7 business days for approval
4. Final image delivered via email, download, or mail

1. SUBMIT YOUR PHOTO FOR A QUOTE

There are three ways to have your photo delivered to us for restoration and retouching

A. FILE UPLOAD:

Sending your scanned photo through file upload via our Contact page.  Or have your photo scanned at your local office supply store and email us the file.  The size limit for file upload is 25MB.  Please contact us if you have a larger file.  See details on scanning your photo.

B. BY MAIL:

Sending your original photo to us for scanning or sending us your scanned photo on a CD or flash drive. There will be a fee to return your photo via USPS Priority Mail.  The fee is determined by the shipping cost for the size of the photo or CD mailer. Please contact us via our Contact page for details or to make arrangements.

C. LOCAL PICK-UP & DELIVERY:

We do local pick-up and delivery in and surrounding Kona area. An additional fee applies. Please contact us via our Contact page for details or to make arrangements.

2. QUOTING, AGREEMENT & PAYMENT

Once we receive your photograph or your uploaded scanned file, we will make an assessment based on the extent of the damage on the photo,   the desired result on the photo,  and the amount of time and effort required to complete the job.  We will then contact you and provide you with the quote or with additional questions that we may have to accurately quote the cost.  For local pick-ups, we may able to provide you with the quote on the spot.  If we believe that there is no amount of restoration or retouching that would bring a satisfactory result to your photograph, we will notify you and will provide you with other suggestions.

You are under no obligation to accept the quote.  Assessing the photo and quoting the cost for the job is also free of charge.  We will not proceed with any restoration or retouching work on your photograph without first providing  you with a final quote and obtaining your approval and full payment(*).

Pricing

The final quote is based on our rate of $75 per hour.  Many old or damaged photographs only require minimal work and can be restored and brought back to life for as little as $20-$25. While others may need extensive time and work to repair, which could take 2 or more hours to accomplish.  We are unable to do a flat rate fee since every photograph is unique and requires different needs and amount of time to achieve an exceptional final product, therefore, each photograph must be evaluated and quoted individually.

Upon agreement, an invoice of the work order and final quote will be emailed out to you.  You will be able to make payment via the link on the invoice.  A rush service with, 24 - 48 hour turnaround time, is available for an additional fee.

Form of Payment Accepted

We accept Venmo, PayPal, personal check, corporate check, bank or postal money order.  We also accept cash (for local service only).

(*) Bulk Orders:  Orders with 6 or more photographs, the agreed price can be paid in two installments. First installment of 50% to commence the work and last installment of 50% after your approval of the final restored/retouched photographs.

3. WORK BEGINS

Restoration or retouching work will begin upon receipt of payment.  Our normal turnaround time is 3 to 7 business days.  We will email you a watermarked proof copy of the restored or retouched image for your approval.  

We stand by our work.  We will work on your photo until you are happy with the result.  If we can't produce a satisfactory final product, we will promptly return your money.